if you have a dental emergency during normal surgery hours( 9.00am – 5.30pm) you should contact the practice as soon as possible and make arrangements for you to be seen as quickly as possible.

If the emergency occurs when the practice is closed, you should telephone the on- call emergency dentist on

01539 716822 for advice.

They will ensure that, where appropriate, you are seen as quickly as possible.

We will of course do our best to provide you with a high standard of dental care and service. If you feel that you have cause for complaint, then I would encourage you to raise it with our Practice Manager who is also our complaints officer.

We have a complaints procedure which aims to resolve any problems to our patients’ complete satisfaction.

I hope that you are please with the dental care and service which we will provide for you. If you have any queries about anything, please do not hesitate to contact us.