Please read our Practice guidelines below


With friendly helpful staff

we can help you.

Practice Covid Information

We are still open and continuing to provide dental care to all our registered patients at the practice.

Before entering the Practice

Before re-opening we will contact you to get familiar with your symptoms or dental problems and undertake a pre-attendance assessment over the phone. This will include your medical history, personal details and other consent forms. (samples of these can be forwarded to you electronically, via e-mail, if you would like to peruse them prior to your appointment).

This information will be processed by our reception team to assess the individual risk factors and whenever possible an appointment will be prepared for you to attend the practice.

We will courtesy call you the day before your appointment at the practice to confirm that you are still well and able to attend the practice and answer any questions you may have prior to your appointment.

Please be aware that we will first book in all the dental emergencies which accumulated during lockdown.  A reduced amount of dentists will work on a day with their team and a rotation system will assure that a dentist is available for you.

In the surgery

You will be covered by an apron and we will request that you rinse with the mouthwash provided.  The dental team will look a bit different as we will be evenmore covered up using our PPE (Personal Protective Equipment) but please don’t worry we are making the environment as safe as we possibly can for you.

The day of your appointment

We will ask you to wait outside or in your car until we contact you by phone.  This will avoid any waiting time within the practice.  You will be greeted by one of our dental team keeping the 2m safety distance and we require you to sanitise your hands and to place gloves provided on at the entrance of the practice and please bring your own face covering. Your temperature will be assessed at the entrance. Our staff will follow these protocols and their temperature will also be monitored on a daily basis.

Please bring your own pen to sign the completed medical history and consent forms before you enter the surgery.

After the treatment

After the treatment you will be guided out of the practice.

All payments will be electronically taken before the appointment or over the phone after your treatment in exceptional circumstances.

Please do not enter the practice without an appointment and do not enter the waiting room. The bannisters, door handles and other surfaces will be disinfected meticulously and regularly.

This policy and procedure document will be updated as necessitated by circumstances over the next few months

We really appreciate your support and please get in touch with us if you have any questions or concerns:

Tel: 01229 829953 (please be patient, our lines will be busy)

Many Thanks

The Highfield Dental Team

Please call us to become one of our satisfied patients

01229 829953


31 Oxford Street



LA14 5QJ